At RUS Mediglobal Adventures Pvt. Ltd., we are committed to delivering transparent, professional, and quality services. This Refund Policy outlines the terms under which refunds may be granted for services related to medical education consultancy and travel assistance.
1. General Terms
By availing our services, you acknowledge and agree to the terms of this Refund Policy. Refund eligibility depends on the nature of the service availed, the stage of service delivery, and any third-party rules (such as airlines, universities, or visa processing authorities).
2. Consultancy Services
Fees paid for career counselling, university application processing, admission support, or document verification are non-refundable, as these involve personalized efforts, resource allocation, and third-party communications.
However, refunds may be considered under the following conditions:
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Duplicate payment made in error.
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Service cancellation initiated within 24 hours of payment and before any document processing has begun.
3. Travel Services
For bookings involving flights, hotels, visa applications, and travel insurance:
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Refunds are subject to the cancellation and refund policies of the respective airline, hotel, or service provider.
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Our service/processing charges are non-refundable.
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In case of visa rejections, refunds (if any) are at the sole discretion of the embassy or consulate involved, and we do not guarantee any refund of visa fees.
4. Processing of Refunds
If your refund request is approved:
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Refunds will be processed within 10-15 business days.
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The amount will be refunded via the original method of payment or through a suitable alternative as agreed.
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We reserve the right to deduct any applicable bank charges, service fees, or third-party non-refundable charges.
5. Non-Refundable Situations
Refunds will not be granted in the following scenarios:
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Change of mind or withdrawal from the program/trip after processing has started.
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Delay or non-issuance of a visa due to personal reasons, false documents, or incomplete applications.
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Failure to comply with travel or university guidelines, leading to service denial.
Please include your full name, service availed, payment reference number, and reason for refund in your request.
